GTM Operations Manager, Client Delivery
The strategic translator and delivery accountability layer between our clients and our pod of GTM Engineers.
About the Role
As a GTM Operations Manager, Client Delivery, you'll play a critical role in our client delivery. You'll be responsible for translating business objectives into precise technical briefs, managing delivery of client projects, and ensuring every deliverable meets the highest standard of quality.
You'll own a dedicated book of clients and collaborate with a pod of GTMEs, acting as both the strategic translator and the delivery accountability layer. When clients need a technical expert in the room, that's you.
Your Responsibilities
What you'll own
Own your client portfolio
Partner with the Customer Success Manager to gather business requirements, scope work, and ensure every engagement stays on track. You're the primary point of accountability for delivery quality and timelines across your book of accounts.
Translate client needs into actionable work
Bridge the gap between what clients want and what the technical team builds. You'll take client briefs and turn them into clear, scoped workstreams your pod of GTMEs can execute against.
Drive technical delivery and quality
Review and QA deliverables before they ship, ensuring every output meets client goals and reflects team standards. If it goes out the door, it has your stamp on it.
Serve as a GTM systems expert
Act as a subject matter expert on RevOps processes, CRM platforms, and GTM tooling, including HubSpot, Salesforce, and Clay. You'll bring strategic insight to client engagements and help shape smarter solutions.
Champion operational excellence
Identify inefficiencies and process gaps before they slow the team down. Design and maintain SOPs that raise the bar on consistency and enable the pod to scale without sacrificing quality.
Who You Are
You might be the one
A strategic translator — equally fluent in business outcomes and technical execution
Deeply organized, with a project manager's instinct for keeping things on track
Comfortable holding others accountable to deadlines and quality bars
Hold yourself to high standards — quality matters most to you
Proactive and self-starting — you spot gaps and close them without being asked
Thrive juggling multiple clients and priorities without dropping the ball
Calm under pressure, clear in communication, decisive when it counts
Genuinely curious about RevOps systems and how to make them better